Privacy Policy

Madeira Total, Unipessoal Lda (“we”, “our”), the operating entity of Quinta do Serrado, values your privacy and is committed to protecting your personal data, in compliance with the General Data Protection Regulation (GDPR).

1. Collected Data

We collect only the data strictly necessary for the provision of our services, which may include:

Contact data: Name, email address, phone number, physical address.
Billing data: Tax Identification Number (NIF / TIN).
Identification data: Passport or ID Card number, nationality, and date of birth (mandatory by law for communication to the Portuguese Immigration Authorities / AIMA).

2. Purpose of Processing

The collected data is exclusively intended for:

Processing and managing reservations.
Billing and fulfillment of tax obligations.
Compliance with legal obligations (Accommodation Bulletin for Portuguese authorities).
Communicating with you about your stay or responding to information requests.

3. Data Sharing

Your data will not be sold or shared with third parties for marketing purposes. It will only be shared with:

Government authorities (Tax Authority, SEF/AIMA), in strict compliance with Portuguese law.
Service providers (e.g., billing or reservation management software), who act under our instructions and guarantee compliance with the GDPR.

4. Data Retention

Your personal data will be kept only for the time necessary to fulfill the purposes described in this policy, or during the mandatory legal periods (e.g., billing data must be kept for 10 years in Portugal).

5. Your Rights

Under the law, you have the right to request access, rectification, erasure, or restriction of the processing of your personal data. You can exercise these rights by contacting us via email: info@quintadoserrado.pt.

6. Cookies

Our website may use cookies to improve user experience and analyze traffic. You can configure your browser to refuse cookies, although this may affect some features of the site.

Contacts

For any questions regarding our Policies or Terms, please contact us:

Email: info@quintadoserrado.pt / madeirapessoallda@gmail.com
Phone: +351 927223477